1. Fulfillment Options

The fulfillment methods available for an order are determined during checkout. Depending on the order, we may offer:

• Carrier shipping: Shipment of eligible products through an authorized parcel or common carrier.
• Local courier delivery: Delivery through Uber Direct or another approved local delivery provider within selected service areas.
• Curbside pickup: Pickup outside our Los Angeles store after the order has been confirmed as ready.
• In-store pickup: Pickup at our retail location after receiving a ready-for-pickup notification.

The ability to add a product to your cart does not guarantee that every fulfillment method will be available for that product. Checkout will display the methods available for the complete order.

When no fulfillment method is available for the products and destination entered, you may need to remove a restricted item, select pickup, enter another eligible address, or contact us for assistance.

2. Carrier Shipping

Carrier shipping is offered only for products and destinations that comply with applicable laws, carrier rules, licensing requirements, product restrictions, and our shipping settings.

An item is eligible for carrier shipping only when a carrier shipping method appears during checkout and remains available when the order is submitted.

We may review an order after submission to confirm product, destination, age-verification, licensing, payment, fraud-prevention, packaging, and carrier eligibility. An order acknowledgment does not mean that we have finally accepted the order for shipment.

We reserve the right to reject, cancel, modify, or require another fulfillment method for an order that cannot legally or safely be shipped. When we cancel an unshipped item, we will issue an appropriate refund to the original payment method.

3. Shipping Destinations

Unless checkout expressly states otherwise, carrier shipping is limited to eligible addresses within the United States. We do not promise international shipping.

Shipping availability may vary by state, county, city, ZIP Code, product category, carrier, and applicable law. A product that is available for pickup in Los Angeles may not be eligible for shipment to another jurisdiction.

We may decline or restrict shipments to:

• Locations where the product cannot legally be sold or delivered;
• P.O. boxes when the product or carrier requires an adult signature;
• APO, FPO, DPO, military, diplomatic, territorial, or remote addresses;
• Freight forwarders, package-forwarding services, or reshippers;
• Hotels, temporary accommodations, or locations that cannot verify a recipient;
• Commercial mail-receiving agencies or virtual mailbox services;
• Addresses outside a carrier’s supported area; or
• Addresses that appear incomplete, inaccurate, unsafe, or fraudulent.

We do not ship an order to another country through a freight forwarder or reshipping service when the order would not otherwise qualify for international shipment.

4. Restricted and Non-Shippable Products

Certain products cannot be shipped by standard parcel carrier or may require special licensing, packaging, documentation, verification, carrier approval, or delivery procedures.

Products that may be limited to pickup, limited local delivery, or otherwise unavailable for shipment include:

• Products marked “Do Not Ship” on the Site or in our inventory system;
• Cigarettes, tobacco, cigars, tobacco leaves, and tobacco wraps;
• Nicotine products, electronic cigarettes, vapes, vape liquids, pods, and related components;
• Nitrous oxide and other compressed-gas products or cream chargers;
• Butane, fuels, lighter refills, and other flammable products;
• Aerosols, pressurized containers, perfumes, and certain liquids;
• Certain lighters, torches, batteries, and battery-powered devices;
• Fragile, oversized, heavy, leaking, damaged, or inadequately packaged items;
• Products prohibited or restricted by a carrier;
• Products prohibited or restricted at the destination; and
• Any other product that cannot be legally or safely transported.

Inclusion in this list does not mean that local delivery is automatically available. Local delivery is offered only when the product is permitted by law, accepted by the delivery provider, supported by our account, and displayed as available during checkout.

If a cart contains both shippable and non-shippable products, carrier shipping may be unavailable for the entire order. You may be required to select local pickup or delivery, remove the non-shippable product, or place separate orders.

We will contact you before charging an additional amount to split or otherwise change an order.

5. Shipping Rates and Free Shipping

Available shipping or delivery charges are calculated and displayed during checkout. Rates may depend on:

• The fulfillment method selected;
• The delivery or shipping destination;
• Distance from our store;
• Package dimensions and weight;
• The products and quantities ordered;
• Carrier or courier availability;
• Adult-signature or identification requirements;
• Special packaging or handling requirements;
• Demand, traffic, weather, tolls, or other provider factors; and
• Promotions or coupons applicable to the order.

Free Shipping Promotion

The Site currently advertises free standard shipping on eligible orders over $250. This promotion applies only when “Free Shipping” is displayed as an available method during checkout.

Free shipping:

• Applies only to products eligible for carrier shipping;
• Does not make a restricted or “Do Not Ship” product shippable;
• Does not apply to local courier delivery charges;
• Does not apply to courier return-trip or redelivery charges;
• Does not apply to return shipping;
• May be affected by coupons, discounts, or promotional exclusions;
• May be limited by destination, carrier, product, weight, or package size; and
• May be changed or withdrawn for future orders.

Taxes, tips, delivery fees, return-trip fees, and other non-merchandise charges do not create carrier-shipping eligibility. The shipping method and amount displayed in the final checkout summary govern the order.

A mixed order containing non-shippable merchandise may not qualify for free shipping even when the total cart value exceeds the advertised threshold.

6. Order Processing and Estimated Delivery

Processing time is the period required to review, verify, prepare, package, and transfer an order to a carrier or delivery provider. Transit time begins after the carrier or courier accepts the order.

Any preparation, dispatch, pickup, or delivery estimate displayed during checkout or in an order confirmation is an estimate and not a guaranteed appointment unless we expressly state otherwise in writing.

Order processing may be delayed while we:

• Verify payment or investigate suspected fraud;
• Confirm inventory or product condition;
• Verify age, identity, address, or recipient information;
• Confirm carrier or courier eligibility;
• Review destination-specific product restrictions;
• Obtain additional information from the customer; or
• Resolve an incorrect, incomplete, or conflicting order.

If no shipment time is displayed, we will ship eligible merchandise or provide a delay notice, cancellation option, and refund as required by applicable law.

Business days for carrier-shipping purposes generally mean Monday through Friday, excluding federal holidays and days on which the applicable carrier is not operating.

Our store’s advertised operating hours do not mean that carriers collect packages, couriers accept requests, or every delivery method is available 24 hours a day.

7. Local Courier Delivery

Local courier delivery may be offered through Uber Direct or another approved delivery provider within selected service areas. Enter your complete delivery address during checkout to determine whether local delivery is available.

Local delivery availability and pricing may depend on:

• The pickup and delivery addresses;
• Distance and estimated driving time;
• Courier availability;
• Traffic, weather, road closures, and demand;
• The products, quantities, size, and weight of the order;
• Product and destination restrictions;
• Required proof-of-delivery or identification procedures; and
• The hours during which the particular products may be delivered.

A delivery estimate is not guaranteed until a courier accepts the request, and the estimate may change after dispatch due to traffic, weather, demand, safety, or other circumstances outside our control.

You must provide an active telephone number and remain reasonably available to receive calls, text messages, or delivery updates. Failure to respond may result in delay, failed delivery, return of the order, cancellation, or additional charges.

Couriers are not authorized to leave an age-restricted order unattended. “Leave at door,” contactless drop-off, or delivery to a minor is not available for an order requiring age or identity verification.

Delivery personnel may refuse or return an order when:

• The recipient cannot be located or contacted;
• The destination is inaccessible or unsafe;
• The recipient cannot present acceptable identification;
• The recipient does not satisfy an applicable age requirement;
• The recipient does not match the identification or authorized recipient information;
• The order contains an item the provider cannot transport;
• The package exceeds the provider’s size or weight limits; or
• Completing the delivery would violate law or provider policy.

8. Age and Identity Verification

Tobacco, nicotine, vaping, and other age-restricted products are intended only for customers who are legally permitted to purchase and receive them.

A person purchasing or receiving a product with a minimum legal age of 21 must be at least 21 years old. We or a provider acting on our behalf may verify age and identity during account creation, checkout, order review, pickup, or delivery.

The recipient may be required to present a valid, unexpired, government-issued photo identification document, such as:

• A driver’s license;
• A state-issued identification card;
• A passport; or
• Another government-issued photo ID accepted by the applicable provider and law.

Photographs, screenshots, photocopies, altered documents, expired documents, school identification, or identification without a photograph may not be accepted.

The identification must establish the recipient’s age and identity. The recipient must be the purchaser or another authorized adult who is accepted by the delivery provider and permitted by law to receive the order.

We may refuse, cancel, or require the return of an order when verification cannot be completed. If the failure results from the customer’s absence, incorrect information, failure to present acceptable identification, or failure to satisfy an age requirement, the original delivery charge and any return-trip or redelivery charge may be non-refundable.

Any merchandise refund will be handled according to applicable law and our Return & Refund Policy.

9. Curbside and In-Store Pickup

Pickup orders are collected from:

Larry OG Smoke Shop
5308 W Olympic Blvd
Los Angeles, CA 90036

Do not arrive solely because an order confirmation was received. Please wait until you receive a notification that the order is ready for pickup, unless a store representative instructs you otherwise.

Curbside Pickup

After arriving and safely parking near the store, call (323) 532-2377 and provide your name and order number. Do not call, text, or review order information while operating a vehicle.

Pickup Verification

You may be required to present:

• Your order number or confirmation;
• A valid government-issued photo ID;
• The payment card used for the order, when reasonably necessary; and
• Any additional information needed to confirm authorization.

A valid ID showing that the recipient is at least 21 years old is required for age-restricted products. We will not release an age-restricted order to a minor.

Another adult may collect an order only when we can reasonably confirm that the person is authorized and the release complies with age, identity, payment, fraud-prevention, and legal requirements.

Please review the visible contents and quantities of the order before leaving whenever practical and report any apparent problem immediately.

Orders not collected within a reasonable period may be canceled or returned to inventory. We will attempt to contact you before canceling an uncollected prepaid order.

10. Address and Contact Information

Customers are responsible for entering complete and accurate order information, including:

• Full legal or recipient name;
• Street address;
• Apartment, suite, floor, or unit number;
• City, state, and ZIP Code;
• Gate, building, parking, or access instructions;
• Telephone number; and
• Email address.

Review this information carefully before placing your order. Automatic address suggestions and mapping results may not identify every apartment, unit, entrance, or access restriction.

Contact us immediately when you discover an address error. We cannot guarantee that an address can be changed after payment verification, packaging, courier dispatch, or transfer to a carrier.

An age-restricted shipment generally cannot be redirected to another person or address after dispatch.

Additional shipping, delivery, return, correction, or redelivery charges caused by an incorrect or incomplete address may be the customer’s responsibility, except where prohibited by law.

11. Tracking and Split Orders

When tracking is available, we may send tracking or delivery information by email, text message, customer account, or a provider-hosted tracking page.

Tracking information may not update immediately after a label is generated. A shipping-label notification means that shipment information has been prepared; it does not necessarily mean the carrier has physically accepted the package.

An order may be divided into multiple packages or fulfillment groups because of product availability, product restrictions, package size, carrier requirements, or different fulfillment methods.

Separate packages may have different tracking numbers and arrival dates. We will not charge an additional amount for a split shipment without notifying you when the additional charge was not included in the original checkout total.

12. Failed, Refused, and Returned Deliveries

A delivery may fail or be returned because of:

• An incorrect, incomplete, or inaccessible address;
• An unavailable or unresponsive recipient;
• Failure to provide required identification;
• Failure to satisfy an age requirement;
• Refusal by the recipient;
• Unsafe conditions at the destination;
• An unsuccessful delivery attempt;
• Carrier or courier restrictions;
• Damage discovered before delivery;
• A prohibited request to leave an age-restricted order unattended; or
• Another circumstance preventing lawful or safe completion.

A local courier may return an undeliverable order to the store. The customer may be responsible for the original delivery charge, the courier’s return-trip charge, and any approved redelivery charge when the failed delivery was caused by the customer or recipient.

Redelivery is not guaranteed. Certain products cannot be redelivered because of product condition, safety, legal, provider, or inventory requirements.

When a parcel is returned by a carrier, we will review the circumstances and contact you regarding cancellation, reshipment, address correction, or refund. Additional shipping charges may apply before reshipment.

13. Delays and Service Interruptions

Orders may be delayed by circumstances such as:

• Carrier or courier availability;
• Traffic, road closures, accidents, or construction;
• Weather or natural disasters;
• Power, Internet, platform, or payment-service interruptions;
• Government actions or emergency conditions;
• Holiday or peak-volume periods;
• Inventory discrepancies;
• Age, identity, payment, or fraud verification;
• Carrier inspections or compliance reviews;
• Incorrect customer information; or
• Events outside our reasonable control.

If we cannot ship within a promised time, we will provide an appropriate delay notice and an opportunity to cancel and receive a refund for unshipped merchandise as required by applicable law.

Delivery estimates provided by carriers, couriers, mapping services, or the Site are not guarantees. Please do not arrange travel, events, contractors, or other commitments based solely on an estimated delivery time.

14. Damaged, Missing, or Incorrect Orders

Inspect your order promptly after delivery or pickup. Contact us as soon as possible, preferably within 48 hours, if:

• The package or product arrived damaged;
• An item is leaking, broken, punctured, or unsafe;
• An item or quantity is missing;
• You received the wrong product;
• The package appears to have been opened or tampered with; or
• Tracking shows delivered but you cannot locate the order.

The requested reporting period helps us investigate promptly but does not eliminate any non-waivable right you may have under applicable law.

Please include:

• Your name and order number;
• A description of the problem;
• Photographs of the shipping package;
• Photographs of the shipping label;
• Photographs of the damaged, incorrect, or received items; and
• Any relevant carrier or courier information.

Keep the product, original packaging, shipping box, cushioning, and label until we tell you that they are no longer needed. A carrier may require these materials to review a claim.

Do not use a leaking, damaged, punctured, swollen, overheated, or otherwise unsafe pressurized container, fuel product, battery, or electronic device. Move away from an immediate hazard and contact emergency services when necessary.

Orders Marked Delivered

When tracking shows “delivered,” check the delivery location, household members, building reception, mailroom, parcel locker, nearby entrances, and any delivery photograph or message.

Contact us promptly if the package remains missing. We will review the available delivery information and may request that the carrier or courier investigate. A replacement or refund is not automatic when tracking or proof of delivery confirms delivery, but we will review the circumstances and applicable law.

15. Order Changes and Cancellations

Contact us immediately to request a change or cancellation. We cannot guarantee a change once the order has entered preparation, payment settlement, packaging, courier dispatch, or carrier shipment.

We may cancel or adjust an order because of:

• Unavailable inventory;
• Incorrect product, price, promotion, tax, or shipping information;
• Payment failure or suspected fraud;
• Age or identity-verification failure;
• An invalid, incomplete, or unsupported address;
• Legal, licensing, carrier, courier, or destination restrictions;
• Unsafe or damaged merchandise;
• A product incorrectly offered with an unavailable fulfillment method; or
• Another condition preventing lawful or reasonable fulfillment.

If we cancel an order or item before fulfillment, we will issue an appropriate refund to the original payment method. Your bank or payment provider may require additional time to post the refund.

16. Returns and Shipping Charges

Product return eligibility is governed by our separate Return & Refund Policy. Shipping, local-delivery, return-trip, redelivery, adult-signature, and special-handling charges are generally non-refundable unless:

• The charge resulted from our error;
• The order was not fulfilled;
• The applicable service was not provided;
• We approve the refund; or
• A refund is otherwise required by law.

Do not mail or tender a return containing tobacco, nicotine, vaping products, batteries, compressed gas, nitrous oxide, butane, fuel, aerosols, pressurized containers, or another regulated or hazardous product without receiving written return instructions from us.

An unauthorized return may violate carrier rules, create a safety risk, or be refused. Contact us before returning any product.

17. Changes to This Policy

We may update this policy to reflect changes in our products, fulfillment methods, delivery providers, carriers, service areas, promotions, business practices, or legal obligations.

The updated policy will be posted on the Site with a revised “Last Updated” date. The version in effect when an order is submitted generally applies to that order, except where another rule is required by law or agreed to with the customer.

18. Contact Us

For questions about shipping, local delivery, pickup, tracking, or an existing order, contact:

Larry OG Smoke Shop
5308 W Olympic Blvd
Los Angeles, CA 90036
United States

Email: support@larryogsmokeshop.com
Phone: (323) 532-2377

Include your name, order number, telephone number, and a clear description of the issue. For damaged or incorrect deliveries, include the photographs and information described above.