1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• The Larry OG Smoke Shop website and online store;
• Account registration and account-management functions;
• Shopping carts, wishlists, recently viewed products, and checkout;
• Orders for local pickup, curbside pickup, shipping, or delivery;
• Product reviews, comments, customer questions, and support requests;
• Email newsletters, coupons, and promotional communications;
• Fraud prevention, payment verification, and age-verification processes; and
• Other online interactions that link to this Privacy Policy.

This policy does not control the independent privacy practices of third-party websites, applications, payment processors, delivery providers, mapping services, social-media platforms, or other services that we do not own or control. Their own privacy policies apply to information they independently collect and process.

2. Notice at Collection

At or before the time we collect personal information, we may collect the categories described below for the purposes identified in this Privacy Policy.

• Identifiers and contact information, such as your name, email address, telephone number, account identifier, billing address, delivery address, and Internet Protocol (“IP”) address.
• Account and authentication information, such as your username, login credentials, account preferences, and account activity.
• Commercial information, such as products viewed, cart contents, wishlist items, purchases, order history, refunds, cancellations, pickup or delivery selections, and promotional activity.
• Payment and transaction information, such as billing details, payment method, transaction identifiers, authorization status, payment status, and limited card information supplied by the payment processor.
• Internet and device activity, such as browser type, device type, operating system, cookie identifiers, referral source, pages visited, links selected, and approximate location derived from an IP address.
• Location and delivery information, such as a delivery address, pickup location, address coordinates, delivery instructions, and browser-provided location when you choose to provide it.
• Communications and user-submitted content, such as customer service messages, questions, reviews, ratings, comments, photographs, and other content you submit.
• Age-verification information, such as date of birth, confirmation that you satisfy an age requirement, or information needed to inspect or verify a government-issued identification document.
• Preferences and inferences, such as product interests or preferences inferred from purchases, wishlists, shopping activity, or interactions with marketing messages.

We retain these categories only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, accounting, customer service, fraud prevention, dispute resolution, legal compliance, and the establishment or defense of legal claims. More information appears in the Data Retention section.

3. Personal Information We Collect

3.1 Information You Provide Directly

Depending on how you use the Site, you may provide us with:

• Contact information: Your name, email address, telephone number, billing address, shipping address, and delivery address.
• Account information: Your username, password or other authentication credentials, saved addresses, account preferences, order history, wishlist entries, and account communications.
• Order information: Products purchased, quantities, prices, discounts, taxes, order totals, order notes, requested fulfillment method, pickup details, delivery instructions, and order status.
• Payment-related information: Billing information, payment method, transaction identifiers, authorization results, refund information, and limited payment-card details received from the payment processor.
• Age-verification information: Your date of birth, an age-eligibility response, identification-document information, or an age-verification result when required for an age-restricted transaction.
• Review and comment information: Your display name, email address, optional website address, rating, review text, comment text, and other content you choose to submit.
• Marketing information: Your email address, subscription preference, coupon activity, and interactions with newsletters or promotional messages.
• Customer-support information: Messages, questions, complaints, return or refund requests, photographs, documents, and other information you provide when communicating with us.

Product reviews, ratings, display names, comments, and other content intended for publication may be visible to the public. Email addresses submitted with product reviews are not intended to be publicly displayed.

3.2 Information Collected Automatically

When you use the Site, we and providers supporting the Site may automatically collect information such as:

• Your IP address and approximate city, state, or region;
• Browser type, operating system, device type, and language settings;
• Cookie, session, device, and similar online identifiers;
• Pages viewed, products viewed, links selected, and searches performed;
• Cart, wishlist, checkout, account-login, and session activity;
• Date, time, duration, referral source, and navigation information;
• Errors, security events, and suspected fraudulent activity; and
• Interactions with emails, advertisements, or promotional content where the applicable technology is enabled.

3.3 Information Received From Other Sources

We may receive information from:

• Payment processors, banks, card networks, and fraud-prevention providers;
• Delivery providers, couriers, shipping carriers, and pickup coordinators;
• Address-validation, mapping, distance, and location-service providers;
• Email, marketing, analytics, advertising, and communications providers;
• Social-media platforms when you interact with our social-media pages;
• Website hosting, security, backup, and information-technology providers; and
• Public sources, government authorities, or other parties where permitted or required by law.

4. How We Use Personal Information

We may use personal information to:

• Operate, maintain, secure, troubleshoot, and improve the Site;
• Create, authenticate, administer, and protect customer accounts;
• Maintain carts, wishlists, recently viewed products, and saved preferences;
• Process orders, payments, refunds, cancellations, exchanges, and chargebacks;
• Provide shipping, local delivery, curbside pickup, and in-store pickup;
• Calculate delivery availability, distance, estimated cost, and estimated arrival time;
• Communicate order confirmations, receipts, delivery updates, and service notices;
• Respond to questions, complaints, returns, and customer-support requests;
• Publish and moderate product reviews, ratings, and comments;
• Verify eligibility for age-restricted products or transactions;
• Detect, investigate, prevent, and respond to fraud, abuse, and security incidents;
• Enforce our terms, store policies, and other agreements;
• Maintain accounting, tax, compliance, and transaction records;
• Measure Site use and understand customer and product trends;
• Personalize content, products, recommendations, and offers;
• Send newsletters, coupons, and promotions where permitted by law;
• Comply with legal obligations, legal process, and lawful government requests;
• Establish, exercise, or defend legal claims; and
• Carry out another purpose disclosed when the information is collected.

5. Cookies and Similar Technologies

The Site may use cookies, pixels, tags, local storage, server logs, and similar technologies. These technologies may be placed by us or by providers supporting our website, payment, delivery, analytics, advertising, security, and marketing functions.

5.1 Categories of Cookies

• Strictly necessary cookies: Used for security, account authentication, shopping-cart functions, checkout, payment processing, fraud prevention, and essential Site operation.
• Functional cookies: Used to remember preferences, saved carts, wishlists, review information, and other optional features.
• Analytics and performance cookies: Used, where enabled, to understand Site traffic, page performance, product interest, and how visitors interact with the Site.
• Advertising and social-media cookies: Used, where enabled, to measure advertising, limit repeated advertisements, understand campaign results, or personalize content on this or other services.

You can control many cookies through your browser settings and through any cookie-preference control displayed on the Site. Blocking strictly necessary cookies may prevent the cart, checkout, account, or payment functions from working properly.

5.2 Do Not Track

Some browsers provide a traditional “Do Not Track” or “DNT” setting. Because there is not a single, uniformly accepted technical standard governing these signals, the Site does not currently respond to traditional DNT signals.

5.3 Global Privacy Control

Where required by applicable law, we treat a legally recognized opt-out preference signal, such as Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

5.4 Third-Party Collection

When third-party analytics, advertising, social-media, payment, or delivery technologies are enabled, those third parties may collect information about your activity over time and across websites or online services. Their collection and use of information are governed by their own privacy notices.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:

• Website and technology providers: Hosting, WordPress and WooCommerce support, database, cloud storage, security, backup, development, maintenance, and technical-support providers.
• Payment and transaction providers: Payment processors, such as Clover where enabled, banks, card networks, fraud-prevention providers, and providers handling refunds or chargebacks.
• Delivery and fulfillment providers: Uber Direct or another delivery provider, couriers, shipping carriers, pickup coordinators, and address or distance providers.
• Mapping and location providers: Google Maps Platform or similar services used to validate an address, determine service availability, calculate distance, display a map, or generate a delivery quote.
• Communications and marketing providers: Email-delivery, text-message, newsletter, customer-support, promotional, and communication providers.
• Analytics and advertising providers: Providers that help measure Site performance, understand customer interactions, attribute advertising, or personalize advertising where those services are enabled.
• Professional advisers: Accountants, auditors, insurers, consultants, attorneys, and other advisers acting under professional or contractual obligations.
• Government and legal recipients: Courts, regulators, law enforcement, government authorities, or other parties when required by law or reasonably necessary to protect rights, safety, property, or security.
• Business-transaction recipients: A potential or actual buyer, investor, lender, successor, or adviser involved in a merger, financing, acquisition, reorganization, sale, bankruptcy, or transfer of business assets.
• Recipients you authorize: Other parties when you request or consent to the disclosure.

We require service providers and contractors to handle personal information only for appropriate business purposes and subject to applicable contractual and legal restrictions.

7. Payment Processing

Payments are processed through the payment method and payment processor displayed during checkout. Depending on the method selected, this may include Clover or another payment provider.

The payment processor may directly collect your name, billing address, email address, telephone number, payment-card number, expiration date, security code, bank information, device information, and transaction details. We generally receive information such as a transaction identifier, authorization result, payment status, payment method, card brand, and limited card details, such as the final digits of a card number.

Payment processors, card networks, and banks may use personal information for payment authorization, fraud prevention, regulatory compliance, dispute resolution, refunds, and chargebacks under their own privacy notices and legal obligations.

8. Pickup, Delivery, and Location Services

When you request local delivery, shipping, or pickup, we may disclose information needed to quote, arrange, complete, and monitor the order. This may include:

• Your name and telephone number;
• Pickup and delivery addresses;
• Address coordinates and distance information;
• Delivery, gate, building, unit, or contact instructions;
• Order number and delivery identifiers;
• Order value, item quantity, and relevant order contents;
• Age-restriction or identification-check requirements;
• Requested delivery time and fulfillment status; and
• Information needed to contact you regarding the delivery.

Delivery providers such as Uber Direct, shipping carriers, couriers, and mapping providers may process this information under their own privacy policies. A delivery provider may also collect additional information directly from you, such as communications with a courier, delivery confirmation, location information, a signature, or an identification-verification result.

When you permit your browser or device to provide location information, your browser, operating system, or location provider may also process that information. You can generally withdraw browser-location permission through your browser or device settings, although doing so may require you to enter an address manually.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information to third parties in exchange for money.

When analytics, advertising, or social-media technologies are enabled, the providers of those technologies may collect identifiers, cookie information, device information, commercial information, or Internet activity. Depending on the applicable privacy law and the way a technology is configured, some disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

You may exercise an applicable opt-out right by:

• Using a “Your Privacy Choices,” “Cookie Preferences,” or “Do Not Sell or Share My Personal Information” control displayed on the Site, when applicable;
• Enabling Global Privacy Control in a supported browser;
• Emailing privacy@larryogsmokeshop.com; or
• Calling (323) 532-2377.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

10. Marketing Messages and Promotional Discounts

When you subscribe to our newsletter or promotional messages, we may use your email address and engagement information to send information about products, new arrivals, discounts, coupons, and other offers.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in an email or contacting us. Unsubscribing from promotional messages does not prevent us from sending non-promotional messages needed to administer an account, process an order, provide a receipt, communicate about a delivery, respond to a request, or provide legally required notices.

Promotional Discount Program

We may offer a promotional discount, such as 10% off a qualifying purchase, when a customer voluntarily joins our email list. To participate, you provide an email address and follow the instructions shown with the offer. Program terms, exclusions, expiration dates, minimum purchases, and product restrictions may apply and will be disclosed with the offer.

You may withdraw from the promotional email program at any time by unsubscribing. Withdrawal stops future promotional emails but does not invalidate a discount already lawfully redeemed.

Where applicable law treats this type of discount as a financial incentive, we will provide any additional notice required by law at or before enrollment, including the applicable material terms and information concerning the value of the personal information involved.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for compatible business or legal purposes.

Factors used to determine a retention period include:

• The amount, nature, and sensitivity of the information;
• The purposes for which the information was collected;
• Whether those purposes can be achieved through other means;
• The duration of the customer or account relationship;
• The risk of harm from unauthorized access or disclosure;
• Fraud-prevention and information-security requirements;
• Payment, refund, dispute, and chargeback periods;
• Tax, accounting, regulatory, and recordkeeping requirements; and
• The need to establish, exercise, or defend legal claims.

In general:

• Account information may be retained while an account remains active and for a reasonable period afterward.
• Order, payment, tax, invoice, delivery, refund, and dispute records may be retained for the period required by applicable accounting, tax, payment, consumer-protection, and legal obligations.
• Pending, failed, canceled, and abandoned order data may be retained for a shorter period based on our website and fraud-prevention settings.
• Marketing information may be retained until you unsubscribe or request deletion. We may retain a limited suppression record to honor your unsubscribe request.
• Reviews and public comments may remain available while they are relevant or published, subject to applicable removal rights.
• Security logs may be retained for a period reasonably necessary to detect, investigate, and prevent fraud, abuse, and security incidents.
• Privacy-request records may be retained to document our response and legal compliance.

When information is no longer reasonably necessary, we may delete it, anonymize it, aggregate it, or otherwise remove information that reasonably identifies an individual.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure. These safeguards may include access controls, account authentication, encryption during transmission, payment-provider security, software updates, backups, monitoring, and restrictions on administrative access.

No website, database, network, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for choosing a strong and unique password, protecting your login information, signing out of shared devices, and notifying us if you suspect unauthorized access to your account.

13. Age-Restricted Services and Children’s Privacy

The Site offers products that may be legally restricted based on age. The Site and its purchasing functions are intended only for adults who are legally permitted to purchase the applicable products. Customers may be required to confirm their age or present valid government-issued identification at checkout, pickup, or delivery.

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we learn that personal information was collected from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact us at privacy@larryogsmokeshop.com.

14. Your Privacy Rights and Choices

Depending on where you live and the law applicable to our business, you may have the right to:

• Confirm whether we process personal information about you;
• Request access to or a copy of certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of personal information, subject to legal exceptions;
• Request a portable copy of certain information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising where applicable;
• Limit certain uses or disclosures of sensitive personal information;
• Withdraw consent where processing depends on consent;
• Opt out of promotional communications;
• Appeal a denied privacy request where applicable; and
• Receive equal service without unlawful discrimination for exercising a right.

14.1 Updating Account Information

You may be able to review and update certain account information by signing in to your account. You may also contact us to request assistance.

14.2 Submitting a Privacy Request

You may submit a request by:

• Emailing privacy@larryogsmokeshop.com;
• Calling (323) 532-2377; or
• Writing to Larry OG Smoke Shop, Attn: Privacy Request, 5308 W Olympic Blvd, Los Angeles, CA 90036.

Please state the type of request you are making and provide enough information to allow us to locate the relevant records. We may need to verify your identity before fulfilling certain requests. Information collected for verification will be used for that purpose and related fraud prevention.

We may deny or limit a request where permitted by law, including when we cannot verify the requester, when an exception applies, or when information must be retained to complete a transaction, maintain security, comply with law, resolve a dispute, or establish or defend legal claims.

14.3 Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity or confirm that you authorized the request.

14.4 Non-Discrimination

We will not unlawfully discriminate against you for exercising a privacy right. Exercising certain rights may, however, affect a service when the information is reasonably necessary to provide that service, complete a requested transaction, or maintain security.

15. California Privacy Notice

This section provides supplemental information for California residents. The rights described in this section apply only to the extent that the California Consumer Privacy Act, as amended (“CCPA”), applies to Larry OG Smoke Shop and to the personal information involved.

15.1 Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

15.2 Sources of Personal Information

We collect personal information directly from customers, automatically from browsers and devices, and from service providers such as payment processors, delivery providers, mapping providers, fraud-prevention services, marketing providers, analytics providers, and social-media platforms.

15.3 Business and Commercial Purposes

We use the categories above for the business and commercial purposes described in Sections 4 through 10, including providing products and services, processing transactions, fulfilling orders, arranging delivery, maintaining security, communicating with customers, conducting analytics, marketing products, complying with law, and protecting legal rights.

15.4 Sale and Sharing

We do not sell personal information for monetary compensation. Where enabled, disclosures of identifiers, commercial information, or Internet activity to advertising or analytics providers may be considered “sharing” or a “sale” under California law. Applicable opt-out methods are described in Section 9.

15.5 Sensitive Personal Information

We use and disclose sensitive personal information only as reasonably necessary to provide requested products or services, authenticate accounts, process payments, arrange delivery, verify age eligibility, prevent fraud, maintain security, comply with law, and perform other purposes permitted without a right-to-limit notice. We do not use sensitive personal information to infer characteristics about customers.

15.6 California Rights

Subject to applicable law and exceptions, California residents may have the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service without unlawful discrimination.

Instructions for exercising these rights appear in Section 14.

15.7 California “Shine the Light” Requests

California residents may also request certain information concerning disclosures of personal information to third parties for those third parties’ own direct-marketing purposes, where the applicable law applies. Requests may be submitted using the contact information below.

16. Third-Party Services and Links

The Site may contain links to or integrations with third-party websites, payment processors, delivery providers, mapping services, social-media platforms, advertising services, and other online services.

We do not control those third parties’ independent privacy practices. Review the privacy notice of a third-party service before providing information directly to it. A link or integration does not mean that we endorse or are responsible for the third party’s privacy or security practices.

17. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, providers, business practices, or legal obligations. When we update it, we will revise the “Last Updated” date at the top.

When required by law, we will provide additional notice or obtain consent before materially changing how previously collected personal information is used.

18. Contact Us

Questions, concerns, and privacy requests may be directed to:

Larry OG Smoke Shop
Attn: Privacy Request
5308 W Olympic Blvd
Los Angeles, CA 90036
United States

Email: privacy@larryogsmokeshop.com
Phone: (323) 532-2377