1. Policy Overview

We accept returns of eligible, unused, unopened merchandise when all requirements in this policy are satisfied.

Because Larry OG sells consumable, ingestible, age-restricted, health-sensitive, pressurized, flammable, and hygiene-contact products, not every product is eligible for a change-of-mind return.

There are three different types of requests under this policy:

• Change-of-mind return: The correct product was supplied in acceptable condition, but the customer no longer wants it. Only merchandise satisfying the eligibility requirements may be returned for this reason.
• Order problem: The product arrived damaged, an item was missing, or the wrong product or variation was supplied.
• Defect or warranty claim: The product does not function as represented because of a possible manufacturing, material, or workmanship defect.

Final-sale restrictions primarily apply to change-of-mind returns. Claims involving damaged, incorrect, recalled, or defective merchandise are reviewed separately under the applicable sections of this policy.

2. Return Period

A request to return an eligible product must be initiated within 14 calendar days.

The return period begins on:

• The date carrier tracking records delivery for a shipped order;
• The date a local courier records delivery for a local-delivery order;
• The date the customer or authorized recipient collects a pickup order; or
• The purchase date shown on the receipt for an ordinary in-store purchase.

Merely sending a product without first contacting us does not satisfy the return-request requirement. You must provide the information described in the How to Request a Return section.

Once we authorize a return, the product must be brought to the store or tendered to the approved return carrier within the period stated in the authorization. Unless we provide a different period in writing, an authorized return should be sent or delivered within seven calendar days after authorization.

An authorization period does not extend the original 14-day period for requesting the return.

3. Conditions for an Eligible Return

To qualify for a change-of-mind return, all of the following conditions must be satisfied:

• The return request was initiated within the 14-day return period;
• The product is not identified as final sale or non-returnable;
• The product is unused, unworn, unassembled, unfilled, and unaltered;
• The product has not been smoked from, inhaled from, consumed, tasted, tested, fueled, charged, activated, or placed in service;
• All manufacturer seals, tamper seals, shrink wrap, and protective coverings remain intact;
• The original retail packaging is complete and in resalable condition;
• All accessories, manuals, inserts, charging cables, components, labels, promotional items, and included parts are present;
• The product is free from smoke, vapor, fragrance, liquid, oil, chemical, food, and other odors or residue;
• Any serial number, product code, security mark, or identifying number matches our sales records;
• The customer provides acceptable proof of purchase;
• The return can be transported and handled safely and legally; and
• The merchandise passes our return inspection.

Proof of Purchase

Acceptable proof of purchase may include:

• An online order number;
• An order-confirmation email;
• An original register receipt;
• A gift receipt issued by Larry OG;
• The payment card used for the transaction; or
• Another verifiable record in our order or point-of-sale system.

We may request the customer’s name, email address, telephone number, delivery address, payment information, or identification to locate the transaction and prevent fraud.

Products purchased from another retailer, marketplace, delivery application, or website must be returned through that seller unless Larry OG expressly agrees otherwise.

4. Final-Sale and Non-Returnable Products

The following products are generally final sale and cannot be returned or exchanged merely because the customer changed their mind, selected the wrong flavor, no longer wants the product, or is dissatisfied with a personal preference:

4.1 Tobacco and Smoking Consumables

• Cigarettes;
• Cigars and cigarillos;
• Loose, crushed, pipe, or roll-your-own tobacco;
• Tobacco leaves and tobacco wraps;
• Blunts and tobacco-containing rolling products; and
• Any other tobacco or tobacco-derived consumable.

4.2 Nicotine and Vape Products

• Nicotine-containing products;
• Disposable vapes;
• E-liquids and vape liquids;
• Prefilled or refillable pods and cartridges;
• Coils, atomizers, tanks, and consumable heating components;
• Mouthpieces and other hygiene-contact components;
• Opened vape or vaporizer devices; and
• Any vape product that has been filled, charged, activated, inhaled from, or tested.

Unopened, non-consumable vaporizer hardware may be eligible only when it is not marked final sale and all requirements in this policy are met.

4.3 Food, Beverages, and Ingestible Products

• Food, snacks, candy, gum, and edible products;
• Soda, water, energy drinks, seltzers, shots, and other beverages;
• Kratom products;
• Mushroom products;
• Botanical products;
• Capsules, powders, extracts, liquids, supplements, and ingestible products;
• Perishable merchandise; and
• Any product intended to be eaten, swallowed, dissolved, or consumed.

4.4 Compressed Gas, Flammable, and Pressurized Products

• Nitrous oxide and whipped-cream chargers;
• Compressed-gas cylinders, tanks, cartridges, and canisters;
• Butane and lighter-refill fuel;
• Other fuels and flammable liquids;
• Aerosols and pressurized containers; and
• Products marked hazardous, restricted, local-only, pickup-only, or Do Not Ship.

4.5 Used or Health-Sensitive Merchandise

• Pipes, bongs, water pipes, rigs, bowls, tips, mouthpieces, and similar items that have been used;
• Products that have contacted the mouth, body, tobacco, vapor, smoke, liquid, oil, herbs, or another substance;
• Opened cleaning solutions, chemicals, solvents, and soaking products;
• Used lighters, fueled torches, and activated ignition products;
• Opened or used batteries where safe resale cannot be confirmed;
• Products with residue, odor, contamination, scratches, wear, or evidence of use; and
• Products that cannot reasonably be resold for health or safety reasons.

4.6 Other Final-Sale Merchandise

• Products specifically marked “Final Sale,” “No Returns,” or similar language;
• Customized, engraved, modified, or special-order products received as ordered;
• Clearance or closeout products specifically marked Final Sale;
• Products damaged, altered, or contaminated after delivery or purchase;
• Products without their original package when the package is required for safe resale;
• Free promotional products unless the complete qualifying purchase is also returned; and
• Products whose return or transportation would violate law, carrier policy, or safety requirements.

A sale price alone does not automatically make an item final sale. A sale-priced product remains eligible when it otherwise satisfies this policy and was not clearly marked Final Sale before purchase.

5. Damaged, Missing, or Incorrect Merchandise

Contact us as soon as possible, preferably within 48 hours of delivery or pickup, if:

• A product arrived broken, cracked, leaking, punctured, crushed, or otherwise damaged;
• The package appears to have been opened or tampered with;
• A product, component, or quantity is missing;
• You received a product or variation different from what you ordered;
• The product was materially different from the product description; or
• An item was damaged while being delivered by a carrier or local courier.

Prompt reporting helps us preserve evidence, investigate the order, and submit any carrier or courier claim. A delay may make an investigation more difficult, but the preferred 48-hour reporting period does not eliminate a right that cannot lawfully be waived.

Please provide:

• Your name and order number;
• The affected product and quantity;
• A clear description of the problem;
• Photographs of the outer shipping or delivery package;
• Photographs of the shipping label or delivery label;
• Photographs or video showing the affected product;
• Photographs of any serial number, batch number, or product code; and
• Any relevant carrier, courier, or delivery information.

Keep the merchandise, original product packaging, shipping box, cushioning, label, and all components until we state that they are no longer required.

When we confirm that Larry OG supplied the wrong product or that an order arrived damaged or incomplete, we will provide an appropriate remedy. Depending on the circumstances and applicable law, the remedy may include:

• Sending the missing item;
• Replacing the damaged or incorrect item;
• Providing an equal exchange;
• Issuing a partial refund for an agreed shortage;
• Issuing a full refund for the affected item; or
• Providing another remedy agreed to with the customer.

When the problem was caused by us, we will not charge a restocking fee and will pay or reimburse reasonable authorized return costs when a physical return is required.

6. Defective Products and Warranties

A product defect is a manufacturing, material, or workmanship problem that prevents the product from functioning as it was reasonably represented to function.

Contact us promptly when you believe a product was defective when supplied. For electronic devices, batteries, chargers, lighters, torches, or similar hardware, reporting the issue within seven calendar days helps us evaluate whether the product was defective when sold.

We may ask you to provide:

• Photographs or video showing the problem;
• The product’s serial number, batch number, or manufacturing code;
• The charger, cable, battery, or compatible device used;
• A description of the troubleshooting already performed;
• The product packaging and instructions; and
• The allegedly defective product, when it can be returned safely and legally.

Do not continue charging, fueling, activating, or using a product that is leaking, swelling, overheating, sparking, smoking, punctured, or otherwise unsafe.

Problems That Are Not Normally Product Defects

Unless another right applies, the following conditions are not normally treated as manufacturing defects:

• Dislike of a flavor, taste, scent, color, strength, texture, or personal experience;
• Ordinary variation in natural tobacco, botanical, food, or plant-based products;
• Normal wear, depletion, or expected consumable life;
• Accidental damage, impact, drops, crushing, water, or liquid exposure;
• Use with an incompatible charger, voltage, battery, liquid, accessory, or component;
• Improper filling, charging, cleaning, storage, assembly, or maintenance;
• Use contrary to product warnings or manufacturer instructions;
• Unauthorized modification, disassembly, repair, or tampering;
• Damage caused after delivery or pickup; or
• A customer ordering the wrong size, flavor, model, strength, or compatibility.

Manufacturer Warranties

Some devices and accessories may include a manufacturer’s warranty. When a manufacturer administers the warranty directly, we may provide reasonable information or proof of purchase to help the customer contact the manufacturer.

Depending on the product, warranty terms, circumstances, and applicable law, a defect remedy may involve troubleshooting, repair, replacement, exchange, refund, or manufacturer warranty service.

Nothing in this policy eliminates an express warranty, implied warranty, product-recall remedy, or other consumer right that cannot lawfully be waived.

7. Hazardous and Regulated Product Safety

Unauthorized transportation of these products may be unsafe or may violate carrier, postal, delivery-provider, or legal restrictions.

When a product is leaking, punctured, swollen, unusually hot, smoking, hissing, or otherwise dangerous:

• Stop using the product immediately;
• Do not charge, ignite, puncture, compress, or open it;
• Keep it away from flames, heat, children, and animals;
• Move away from an immediate danger when it is safe to do so;
• Contact emergency services when there is an immediate fire, exposure, or explosion risk; and
• Contact us for product-specific instructions after addressing immediate safety concerns.

We may review photographs or video and provide instructions without requiring physical return of an unsafe product. Do not dispose of the product until we provide instructions, unless emergency authorities direct otherwise or immediate disposal is required for safety.

8. How to Request a Return

Do not send merchandise back without first requesting authorization.

To request a return:

1. Contact us within the applicable return period at support@larryogsmokeshop.com or call (323) 532-2377.
2. Provide your name, order number or receipt information, telephone number, product name, quantity, and reason for the request.
3. State whether you are requesting a refund, exchange, replacement, or store credit.
4. Provide photographs, video, serial numbers, packaging information, or other requested evidence when the item is damaged, incorrect, defective, or potentially unsafe.
5. Wait for written or recorded authorization and return instructions.
6. Bring the approved return to the store or send it through the specifically approved method within the authorization period.

Initial authorization means that we have agreed to inspect or review the product. It does not guarantee final approval before the product and supporting information are examined.

9. In-Store Returns

An authorized return may be brought to:

Larry OG Smoke Shop
5308 W Olympic Blvd
Los Angeles, CA 90036

Please bring:

• The product;
• All original packaging and included components;
• The online order number or original receipt;
• The payment card used for the purchase, when applicable;
• A valid government-issued photo ID when reasonably required; and
• Any return authorization or correspondence.

Age and identity verification may be required in connection with an age-restricted order, refund, or exchange.

Bringing an item to the store does not guarantee that it qualifies for return. Store personnel may inspect the product and transaction before approving the request.

10. Returns by Mail

Only merchandise specifically approved for return by mail may be mailed to us.

Return instructions may provide a return address, authorization number, label, carrier, packaging requirement, or deadline. Follow those instructions exactly.

For an ordinary change-of-mind return:

• The customer is responsible for return shipping;
• The package should include tracking and adequate protection;
• The customer should retain the tracking receipt;
• The product remains the customer’s responsibility until received by us;
• Cash-on-delivery and postage-due returns will not be accepted; and
• Unauthorized shipping charges will not be reimbursed.

Do not place a return label directly on retail product packaging unless instructed. Place the retail package inside an appropriate outer shipping box.

We are not responsible for a change-of-mind return lost or damaged because of inadequate packaging or an unapproved return method.

11. Shipping and Delivery Charges

11.1 Change-of-Mind Returns

For an approved change-of-mind return:

• The customer pays return shipping;
• Original parcel-shipping charges are non-refundable;
• Original local-delivery charges are non-refundable;
• Courier return-trip and redelivery charges are non-refundable;
• Adult-signature and special-handling fees are non-refundable; and
• No restocking fee is charged for a properly accepted return.

When the original order qualified for free shipping, we do not deduct a separate outbound shipping fee solely because an approved partial return causes the retained merchandise to fall below the original free-shipping threshold.

11.2 Larry OG Error or Confirmed Product Problem

When we confirm that we supplied the wrong item, omitted an item, or supplied merchandise that arrived damaged or was defective when supplied:

• We will not charge a restocking fee;
• We will pay or reimburse reasonable authorized return costs when a return is required;
• We may provide a prepaid return label when legally and operationally available; and
• We may refund an applicable original shipping or delivery charge when the service or order was not properly provided.

Do not purchase expedited or special return transportation and expect reimbursement unless we approved that expense in writing.

Additional information about original fulfillment charges appears in our Shipping, Local Delivery & Pickup Policy .

12. Return Inspection

We inspect returned merchandise to confirm:

• The product was purchased from Larry OG;
• The correct product was returned;
• The serial number or identifying information matches our records;
• The return was requested and sent within the applicable period;
• The product is eligible under this policy;
• The product is unused, unopened, complete, and resalable when required;
• The claimed damage, shortage, error, or defect can be reasonably verified; and
• The return does not present a health, safety, legal, or fraud concern.

We may deny a change-of-mind return when the merchandise:

• Is final sale;
• Was used, opened, altered, fueled, charged, filled, consumed, or activated;
• Has missing packaging, accessories, components, or promotional items;
• Has residue, odor, contamination, wear, damage, or evidence of use;
• Does not match the product, serial number, or quantity sold;
• Was damaged after purchase;
• Was sent without authorization through an unsafe or prohibited method; or
• Otherwise fails the requirements of this policy.

If we cannot accept a returned product, we will explain the reason and, when appropriate and lawful, provide instructions for collecting or reshipping the item. The customer may be responsible for the cost of returning a rejected item to them.

13. Refunds

13.1 Refund Amount

An approved refund generally includes the amount actually paid for the accepted merchandise and the corresponding refundable sales tax.

Unless the return resulted from our error or another refund is required:

• Original shipping and delivery charges are not refunded;
• Return shipping is not refunded;
• Courier return-trip or redelivery charges are not refunded;
• Promotional discounts are not converted into cash;
• The refund reflects the discounted price actually paid; and
• Any refund for part of a discounted bundle or multi-item promotion may be allocated proportionally.

13.2 Refund Method

Refunds are issued to the original payment method whenever reasonably possible.

• A card purchase is refunded to the original card or payment account;
• We do not ordinarily provide cash in exchange for a card refund;
• An eligible cash purchase may be refunded in cash after verification;
• At the customer’s request, an approved refund may be issued as store credit;
• An exchange may be provided instead of a refund when the customer agrees; and
• If the original method is unavailable, we may require additional verification before issuing store credit or another lawful refund method.

We may require the original purchaser, payment card, account holder, or valid identification before issuing a refund.

13.3 Refund Timing

After an approved return is received and inspected, we generally initiate the refund within five business days.

Banks, card issuers, payment processors, and financial institutions may require additional time to post the refund. Once we submit a refund, the posting time is controlled by the applicable payment provider.

A pending authorization may disappear rather than appear as a separate refund when an order is canceled before the charge fully settles.

14. Exchanges

Exchanges are available only for products that qualify for return under this policy or for products we confirm were damaged, incorrect, or defective.

All exchanges are subject to:

• Product availability;
• Return eligibility and inspection;
• Age and identity verification where applicable;
• Payment of any price difference;
• Refund of any approved lower-price difference; and
• Applicable shipping or delivery charges.

For mailed online orders, we may process the original item as a return and ask the customer to place a new order rather than directly exchanging the products.

We cannot guarantee that a requested replacement, flavor, size, model, or variation will remain in stock while a return is in transit.

15. Sale, Promotional, and Discounted Merchandise

A product purchased at a sale or promotional price remains returnable when:

• The product is otherwise eligible under this policy;
• The product was not clearly marked Final Sale;
• The return is requested within the applicable period; and
• All condition and proof-of-purchase requirements are satisfied.

A refund is based on the amount actually paid, not the product’s regular price or a later price.

When a return affects a bundle, buy-one-get-one offer, quantity discount, coupon, free promotional item, or other promotion, we may recalculate the transaction in accordance with the disclosed promotional terms.

A customer may be required to return a free promotional item when returning the qualifying purchase. If the promotional item is not returned, its disclosed or reasonable value may be deducted from the refund where permitted.

16. Order Cancellations

Contact us immediately to request cancellation. An order is not canceled until we confirm the cancellation.

We cannot guarantee cancellation after the order has entered preparation, payment settlement, packaging, courier dispatch, or carrier shipment.

When an order has already been shipped or delivered, the customer must follow this Return & Refund Policy. Final-sale merchandise does not become returnable merely because a cancellation request was made after fulfillment began.

If we cancel an order before fulfillment, we will issue an appropriate refund to the original payment method.

Additional cancellation rules appear in our Shipping, Local Delivery & Pickup Policy .

17. Failed Delivery and Unclaimed Pickup Orders

A delivery may fail because the customer or recipient:

• Was unavailable or could not be contacted;
• Provided an incorrect or incomplete address;
• Could not provide required identification;
• Did not satisfy an applicable age requirement;
• Refused the order;
• Requested an impermissible unattended delivery; or
• Could not safely or lawfully receive the order.

When a failed local delivery is returned to our store, the original delivery charge, courier return-trip charge, and any approved redelivery charge may be non-refundable when the failure resulted from customer or recipient action.

Depending on the product, its condition, and applicable law, we may allow an eligible adult to collect the returned order from the store within a stated period.

Final-sale products do not automatically become eligible for a change-of-mind refund because the customer failed to receive or collect the order. We will review the order condition, fulfillment status, applicable charges, provider requirements, and any legally required refund.

Pickup orders not collected within a reasonable period may be canceled or returned to inventory after we attempt to contact the customer. Any refund will be determined according to the product, payment status, preparation already completed, and applicable law.

18. Fraudulent or Abusive Returns

We may refuse a return, exchange, replacement, or refund when we reasonably identify:

• An altered, copied, or fraudulent receipt;
• A product not purchased from Larry OG;
• A substituted, counterfeit, or different product;
• A serial number or product code that does not match the transaction;
• An intentionally damaged product;
• A false shortage, delivery, or defect claim;
• Repeated conduct indicating abuse of the return process;
• Chargeback fraud or duplicate recovery for the same transaction;
• A return associated with unlawful activity; or
• Another material violation of this policy.

We may document return activity, request identification, limit additional transactions, preserve evidence, or refer suspected fraud to a payment provider or appropriate authority where permitted by law.

Nothing in this section prevents a customer from exercising a legitimate consumer, warranty, payment-dispute, or other legal right.

19. Legal Rights and Product Recalls

This policy governs Larry OG’s voluntary change-of-mind return program and procedures for resolving order problems.

Nothing in this policy excludes, restricts, or replaces:

• A right or remedy that cannot lawfully be waived;
• An applicable express or implied warranty;
• A manufacturer’s written warranty;
• A remedy for merchandise that was materially misrepresented;
• A remedy for merchandise supplied damaged, incorrect, or defective;
• A legally required refund or cancellation right; or
• A product-recall remedy.

When a manufacturer or government authority announces a product recall, follow the recall instructions. Recall terms may provide a refund, replacement, repair, disposal instruction, or another remedy different from this ordinary return policy.

20. Changes to This Policy

We may update this policy to reflect changes in our merchandise, fulfillment methods, payment providers, business practices, safety procedures, or legal obligations.

When the policy is updated, we will revise the “Last Updated” date at the top of this page.

The policy in effect when a purchase is made generally applies to that purchase, unless a different result is required by law or agreed to with the customer.

21. Contact Us

For return, exchange, damaged-order, defective-product, or refund questions, contact:

Larry OG Smoke Shop
5308 W Olympic Blvd
Los Angeles, CA 90036
United States

Email: support@larryogsmokeshop.com
Phone: (323) 532-2377

Include your name, order number or receipt information, telephone number, affected product, requested resolution, and a clear description of the issue.